6 Simple Ways to Improve Your Order Confirmation Page in Thrivecart


Let’s talk about something that nobody wants to talk about… until it’s suddenly on your to-do list: your order confirmation page.
Listen, I know it’s not the sexiest part of your funnel. It's not your high-converting checkout page or your juicy upsell. But hear me out — your confirmation page is still part of the customer experience. And for most people? It's the very first impression of what it's like to buy from you.
So if it’s giving “meh” or straight-up “confusing” — we’ve got a problem.
Why Your Order Confirmation Page Matters
When your confirmation page is unclear, unfinished, or missing key info, it leads to:
- unnecessary support requests (we hate to see it)
- missed steps (like someone not adding your live call to their calendar)
- and worst of all — buyers feeling like maybe they shouldn’t have bought in the first place because they have no clue what happens next
Yikes.
Luckily, this is one of the easiest pages to improve. You don’t need to overhaul your whole funnel or become a copywriter overnight. Just make a few quick tweaks (literally could be a 3-minute fix), and you’ll instantly make your post-purchase experience smoother, more professional, and more “wow, I feel taken care of.”
6 Thrivecart Order Confirmation Page Tweaks
1. Double-check that it’s mobile-friendly
Do not skip this. I don’t care if it looks perfect on desktop — 70% of your customers are probably buying from their phone. (Especially if you're linking from Instagram, email, or stories.)
Open up your confirmation page in mobile view in Thrivecart (you may need to do a test purchase to really see it in action) and do a lil scroll. Is everything readable? Is the spacing decent? Can you actually click the links and buttons without zooming in?
If anything looks janky, fix it now. There’s no faster way to look DIY-in-a-bad-way than a broken mobile page.
2. Add a “New Buyer” Survey (yes, right on the page)
Want more feedback? Better testimonials? Juicier market research?
Put a short survey right on your confirmation page. You’ve got their full attention — it’s the moment they’re most engaged.
Just 2–3 questions is all you need. Think:
What made you decide to buy today?
What are you hoping to get out of this product/program/course?
Where did you hear about me?
I personally use Airtable for this (because… of course I do), but you can embed Typeform, Tally, or a basic Google Form if you’re feeling scrappy. I LOVE FillOut for forms, the free plan is incredible and they integrate with so many other softwares, like Notion and Airtable.
3. Give them a way to contact you (without stalking your Instagram)
Add a clear way to reach you. Period.
Even if your product delivers instantly, people will still have questions. So don’t make them go digging. Just pop your support email or your Support Ticket Hub link right there on the confirmation page.
Even better? Phrase it like:
“Need anything? Got questions? Submit a quick support ticket here and we’ll get you sorted.”
Boom. You look polished and you won’t wake up to 12 DMs asking where the login email is. Want my exact Airtable setup for a Support Ticket Hub? Grab it here!

4. Tell them exactly what happens next
I cannot say this louder: tell people what to expect next. Don't assume they'll figure it out.
A few examples:
Selling a course? Say: “You’ll get an email from Teachable in the next 5 minutes with your login details. If it doesn’t show up, check your spam.”
Selling a live workshop? Add a “Save to Calendar” button right on the page.
Offering a coaching package? Drop the onboarding instructions right there or let them know when to expect your welcome email.
The more specific and clear you are, the fewer support tickets you’ll get. Plus, your customers will feel like you have your sh*t together — because you do 😉
5. If you’re using a custom success page — check the expiration setting
This one bites people all the time.
If you’ve created a custom success page inside Thrivecart (which I love, btw), make sure the expiration is set to Never.
Otherwise? Your customer clicks back to the page 3 days later and it’s gone. No bueno.
Where to check this:
Go to the product > Fulfillment > and scroll down to the expiration setting. Change it to “Never.” Easy peasy.
6. Say thank you (like a human)
Don’t forget this part! Your confirmation page is the perfect place to add a warm, human “thank you.”
Not a robotic “Your payment has been received” message, but something that actually sounds like you.
Example:
“You did the dang thing 🎉 Your receipt’s in your inbox. If you don’t see it, check your spam or hit up support. Can’t wait for you to dig in.”
People remember that kind of experience. It builds trust and repeat buyers.
Final thoughts
Your Thrivecart confirmation page isn’t just a formality. It’s a real part of your funnel. And if you’re trying to give your customers a smooth, pro-level experience — this is a quick win.
To recap, here’s your mini to-do list:
✅ Test it on mobile
✅ Add a mini new buyer survey (optional but juicy)
✅ Drop in a support link or email
✅ Explain the “what happens next”
✅ Check the expiration setting if using a custom page
✅ Say thank you, and make it sound like you
These tweaks are quick, strategic, and make a big difference. Plus, they’re all stuff you can knock out in under 3 minutes.
If you’re still not sure where to start — or want a done-for-you Thrivecart template that has all this baked in? Come check out my Thrivecart Template Shop. Confirmation pages, checkout flows, bump offers — I’ve got you.

Other posts you may want to check out:
- 6 Simple Ways to Improve Your Order Confirmation Page in Thrivecart
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- Recurring Revenue Businesses: The Pros and Cons of This Business Model
- Website Engagement: Interactive Elements You Can Add to Your ConvertBox
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